Evaluating Learning Management System Usability Level Towards Online Learning: University Students Perspective

Technology has revolutionized education and brought about new modes of learning. COVID-19 played a pivotal role as a catalyst for embracing technology-enhanced learning. Adopting Learning Management Systems without considering their usability may have a negative impact on the learners’ experience, and lecturers may abandon the systems and opt for alternative online learning tools. This study adopts a design science worldview, quantitative research design and survey research method. It uses a sample size of 398 randomly selected learners to participate in the study. The proportional allocation method is used to get the exact number of learners per university who are randomly selected. Quality is ensured through validity analysis and reliability testing of research instruments. Exploratory Factor Analysis is used to extract principal components and indicators mapping onto them. Based on the indicators’ theme converging on the constructs, the constructs are named: Usefulness, Satisfaction, Ease of use and Learnability. This paper is essential for university management as they gradually embrace Learning Management Systems for online learning.